Nest

As an editor, you know it’s going to be a tough day when the submission begins with: “The first thing we noticed regarding today’s product, “Nest”, were the lies on the website.” Come on, Jack, I have to talk to these guys at the convention next month!

The first thing we noticed regarding today’s product, “Nest”, were the lies on the website. Yes, it’s nice to have a 4.8 average star rating, but not at the expense of a lie. Reviews were listed as 5 star with the words “I only gave this 4 stars because I was unhappy with…”. And, the things people were unhappy with, we found to be true as well. For instance, the complaint that the zoom function doesn’t work? Very true. The system loses its focus and becomes incredibly blurry.

One of the biggest issues, however, is that the indoor camera plugs into the wall, and must connect to the internet to work. Which means, in the event of a power outage, or in the event that you want to out the camera in an area of your house where the WiFi’s a bit choppy, it’s not going to work. Which isn’t good for your security, as burglars will most probably wait until the power is out, anyway.

Now, it was fairly easy to set up, the app was a bit confusing to navigate but nothing too incredibly difficult.

The biggest issue, which may not be an issue for some – but it was for us – was the price. While the price of one camera is a little high, the helpful functions are only included with a subscription to Nest Aware; which is $10 a month for ten days of video storage (or $30 for 30). Nest Aware allows you to have familiar face alerts or tell a person from a thing depending on how much money you’re willing to spend on a camera for your home.  

Among the plethora of customer complaints were these we have verified: there are many false alerts, there’s no volume control, and customer support is terrible.

The bottom line? While it may be easy to set up, in the case of a power or WiFi outage your system is going to stop working. It is pricy to begin with, but the monthly or yearly fee adds to the already high cost.

It’s for these reasons that the Nest Home Security Cameras aren’t high on our list.

3.6 Total Score
Nest may not be the Best for your Needs

As an editor, you know it's going to be a tough day when the submission begins with: "The first thing we noticed regarding today’s product, “Nest”, were the lies on the website." Come on, Jack, I have to talk to these guys at the convention next month!

Customer Service
2
Online Satisfaction
6
Reliability of Online Reviews
2
Phone App
4.5
PROS
  • Easy to Set up
  • Familiar Face facial recognition
CONS
  • Online reviews may not be reliable
  • False Alarms have been reported
  • Customer Service may be the most unhelpful we've spoken to
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